Shipping

All items are posted 2nd class via Royal Mail with delivery confirmation only. RECORDED OR SPECIAL DELIVERY is OPTIONAL. We are not responsible for lost or damaged packages so please consider this when you check out.

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If you would like a Recorded or Special delivery service, please email me and I will adjust the cost for you.

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For THE PLAY TENT, an additional £10 is required for postage as due to its size, it is sent separately via Parcelforce.

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For International orders, we are starting to add individual country costs. If your country is not listed, please contact me for a quote. International delivery is by International Standard (Airmail). Delivery within Europe is expected between 3-5 working days and for the rest of the world 5-7 working days.

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Unfortunately sometimes things do go wrong with a delivery that is out of my control. If you have not received your item(s) within 5 working days (UK) and 15 working days (international) of the postage date, please get in touch.

Returns & Refunds

We hope that you are pleased with your order but if for any reason you are not, you can return your unused item in its original packaging within 10 days from dispatch for an exchange or refund. Please contact us on here as soon as possible so we know to expect your parcel. We will process your return upon receipt of delivery and will endeavor to refund straight away.

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Please ensure you return items safely as we cannot except responsibility for items that do not arrive or damaged/not in its original condition. We do not offer refunds for original delivery costs or return postage costs for any item.

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Please contact us for our return address and be sure to quote your order number.

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Registered business address: 4 Little Fields, Danbury, CM3 4UR



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